Excellence in conflict management and art of dealing with difficult personalities
February 3, 2018The road to Success (self-management license)
February 3, 2018
- Communication skills (concept, types, methods and constraints)
- The art of persuasion and lobbying
- Negotiation strategies and planning
- Dealing with angry individuals and conflict situations
- Mediation skills and techniques, negotiations, and the ability to reach the first threshold in conflict resolution and resolution
- Scientific and cognitive methods to limit and determine training needs
- Presentation skills and management of the training meeting
- Skills of dealing with different types of trainees and methods of persuasion and positive impact
- Designing training bags for different activities in the targeted areas
- Supporting decision-making, training plans preparations, performance and personnel evaluation
